Refund policy

Return & Refund Policy

Last Updated:30/05/2026

At DogHeist, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

You may request a return within 30 days of receiving your order if:

The item is damaged, defective, or incorrect.
The item is unused and in its original condition.
The item is returned in its original packaging whenever possible.

To initiate a return, please contact us at support@dogheist.com.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Used pet products
Personalized or custom-made items
Gift cards
Clearance or final sale items

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photos of the product and packaging

We will review your request and arrange a replacement or refund if approved.

Return Process

Contact our support team at support@dogheist.com.
Wait for return instructions from our team.
Ship the item back to the provided return address.
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

Returns sent without prior authorization may not be accepted.

Refunds

If your refund request is approved:

Refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Most refunds are processed within 5–10 business days after approval.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at support@dogheist.com.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

After processing or shipment has begun, orders may no longer be eligible for cancellation.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.
Original shipping charges are non-refundable unless required by applicable law.