Shipping Policy

Last Updated: 30/05/2026

Thank you for shopping with DogHeist. We are committed to providing a smooth and reliable shipping experience for our customers.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

United States

• Standard Shipping: 7–15 business days

International Shipping

• Standard Shipping: 10–20 business days

Delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, DogHeist may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 72 hours for tracking information to become available after shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

DogHeist is not responsible for orders shipped to incorrect addresses provided by customers.

If you notice an error in your shipping information, please contact us immediately at [support@dogheist.com].

Delayed or Lost Packages

While we work with trusted shipping partners, delays may occasionally occur.

DogHeist is not responsible for delays caused by:

• Customs inspections
• Weather conditions
• Carrier disruptions
• Public holidays
• Other circumstances beyond our control

If your package appears lost, please contact us and we will assist you in resolving the issue.

Customs, Duties, and Taxes

International customers may be subject to customs duties, import taxes, or additional fees imposed by their local authorities.

These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery and include:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review the situation and work toward an appropriate resolution.

Contact Us

If you have any questions regarding shipping, please contact us:

DogHeist
Email: [support@dogheist.com]
Website: www.dogheist.com

Thank you for choosing DogHeist. We appreciate your trust and support.